Incorporating Benchmarking and Performance Measurement into Your Utility's Culture and Lessons Learned from Leading Experts

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What gets measured gets managed, and what gets managed gets DONE!!

This webcast will provide methods and tools that enable water/wastewater utilities to develop and implement a performance measurement system and key performance indicators on various attributes. Utilities leaders and experts will be sharing their experiences and lessons learned on implementing a performance measurement system. This will be key to help utilities address and prioritize current and future challenges and move to a path forward for resource recovery facilities.


Rick Bickerstaff, Charleston Water System
Biju George, City of Cincinnati
Mike Sweeney, Ph.D., Toho Water Authority
Marc Walch, P.E., ENV SP, Dewberry
Terry Brueck, EMA Inc.
Ting Lu, Ph.D., P.E., Black & Veatch (Moderator)

Registration Information:

There will be 2.0 Professional Development Hours (PDHs) offered for this webcast. Please check with your state accreditation agency to determine if you qualify.

Cooperating Organizations:

WEF’s Utility Management Committee – Strategic Planning Subcommittee