Becoming the Change That We Desire: Case Studies of Effective Organizational Change Management in the Water/Wastewater Utility Industry

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Many utilities often deal with the impacts of ineffective change management associated with the implementation of organization-wide initiatives. Although they set about to create new cultures and to find better ways to deliver superior service to their customers, the outcomes that they were anticipating were not as easily achieved as first thought, and sometimes did not come to fruition at all. In order to better accomplish their desired goals, these utilities have worked to break down organizational silos and foster a culture that their workforces can embrace through the implementation of effective organizational change management approaches.

This presentation will discuss various approaches for organizational change management and its positive effect on utility staff. Three different utility organizations will discuss the change management approaches they have employed to drive the organizational readiness and change required for successful initiative implementation. They will discuss potential pitfalls to avoid and benefits to obtain, through each of their individual experiences.


  • Todd Swingle, PE, Toho Water Authority
  • Glenn Page, PE, Cobb County-Marietta Water Authority
  • Ting Lu, PhD, PE, Clean Water Services
  • Ryan Nagel, PE, ENV SP, (moderator) Hazen and Sawyer

There will be 1.5 Professional Development Hours (PDHs) offered for this webcast. Please check with your state accreditation agency to determine if you qualify.